Input on Community Based Services wanted

The Department of Human Services (DHS) has partnered with researchers at Mathematica to conduct a system wide assessment of community-based services for people with behavioral health, disability and aging needs.
Community-based services are the services you need to stay in your home and neighborhood rather than an institutional setting. This may include case management, personal care, home health care and transportation. The assessment seeks to understand how people access and use these services through Medicaid and other programs. By early 2023, the research team expects to make recommendations to enhance and improve service delivery. 
With their partner, The Harkin Institute, the research team is currently gathering input from invested Iowans across the state in two ways:
First, Iowans can share their experiences with community-based services in a feedback form available at The form will accept responses through Aug. 31.
Second, the research team is hosting listening sessions across the state with people who receive community-based services, their families, caregivers and providers. Outreach teams will host the sessions at several locations in Southwest Iowa in October. Locations include: Atlantic, Clarinda, Council Bluffs, Creston, and Shenandoah.
Listening session participants will receive a $25 gift card for their time. They can also receive a $10 gift card to help cover travel and childcare costs. Most sessions will be in English, with options for American Sign Language and Communication Access Realtime Translation.
Anyone interested in participating in an in-person or virtual session in your area, they must register, as session space is limited. They can sign up by emailing or call (515) 271-3688.
The Iowa Department of Human Services looks forward to input through these important opportunities to advance service delivery across the state.

The Red Oak Express

2012 Commerce Drive
P.O. Box 377
Red Oak, IA 51566
Phone: 712-623-2566 Fax: 712-623-2568

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