Red Oak Rehab & Care Center receives award

Red Oak Rehab & Care Center is thrilled to announce that it has received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight, the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations. This recognizes Red Oak Rehab & Care’s outstanding performance in the categories of Overall Satisfaction, Nursing Care, Dining Service, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Professional Therapy Services, Admission Process, Safety and Security and Overall Customer Experience and solidifies their position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Red Oak Rehab & Care for their well-deserved achievement in winning the Customer Experience Award,” said Bud Meadows, Chief Executive Officer of Activated Insights. “This award, driven by employee feedback, reflects Red Oak Rehab & Care’s unwavering commitment to fostering an exceptional work environment for its team, while ensuring clients receive the highest standard of care from well-trained, compassionate caregivers.”
Qualifying for the Customer Experience Award signifies that Red Oak Rehab & Care has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
“On behalf of Red Oak Rehab and Care Center, residents, family, staff and guests, I would like to convey our appreciation to everyone who makes our facility a great place to live and work,” said Administrator Cheryl Runyan
Throughout the year 2024, Red Oak Rehab & Care Center engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Red Oak Rehab & Care used this feedback to drive continuous improvement in their care.
To find out more about Red Oak Rehab & Care Center’s commitment to excellence, please visit redoakcc.com or call 712-623-5156.