Red Oak Rehab & Care Center Receives 2023 Customer Experience Award from Pinnacle Quality Insight
Red Oak Rehab & Care Center announced that Pinnacle Quality Insight presented them with a 2023 Customer Experience Award, with honors in the categories of Overall Satisfaction, Nursing Care, Cleanliness, Individual Needs, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Admission Process, Safety and Security and Overall Customer Experience. Qualifying for the Pinnacle Customer Experience Award means that Red Oak Rehab & Care Center has placed in the top 15% of care providers nationwide across a 12-month average. Administrator Cheryl Runyan noted that the facility increased its level of recognition this year. “We appreciate we feedback receive from Pinnacle surveys throughout the year,” she said. “It’s a real-time tool that helps us focus on maintaining a high-level of customer satisfaction. A big shout out to our team for all they do.” Throughout 2022, Red Oak Rehab & Care Center residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated the facility in multiple categories. About Pinnacle Quality Insight A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico. About Red Oak Rehab & Care Center Part of the Spearfish-based Lantis Enterprises Group, we pride ourselves on treating our residents with the kindness, dignity and respect they deserve at a time in their lives when they need it the most. We are a 58-bed facility that offers physical therapy, occupational therapy and speech therapy with short- and long-term stays. We treat your family like our family. Learn more by visiting redoakcc.com.